| Description: |
At one time or another we all come into contact with people who are difficult to deal with. Customers, suppliers, colleagues and other business contacts can be demanding and confrontational, with situations that can feel daunting to manage.
Being confident and professional is vital in managing these face to face situations, especially to achieve a ‘win win’ for you and your customer.
This course will teach you how you achieve this ‘win win’ situation and avoid those difficult cases where you, your customer or both end up being the looser.
Who should attend?
Anyone who has to deal with people in difficult work situations. It is especially suitable for all customer facing staff (whether your customers are internal or external), who want to learn skills and techniques to manage a range of difficult personalities and circumstances successfully. |
