| Description: |
Communicating with colleagues and external customers is not just about what you say but ‘how you say it’ and ‘your appearance’, as these will be remembered and determine your impact, impression and success.
People comment on how ‘confident’ someone is, or they need to be ‘more assertive with people’, but what do they mean?
Our non-verbal behaviour accounts for nearly 90% of our communication, yet how often do we think about it and the messages we convey without realising it?
Who should attend?
This course is designed for staff with little or no formal training on communication skills, in face to face situations. It will help you improve your skills from a wide variety of aspects including customer care, sales, team building & much more. |
