| Topic: |
Personal Development & Management |
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| Seminar: |
Telephone Techniques for Handling Difficult Customers |
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| Dates |
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| Cost: |
£40.00 + VAT |
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| Description: |
We have all spoken to someone on the telephone and struggled to manage the situation or the customer’s demands professionally. This highly interactive and practical course looks at the skills and techniques that will help you manage these telephone calls confidently and effectively in order to achieve a positive outcome for everybody.
Who should attend?
This course is designed for all Customer facing staff (both internal and external customers)who use the telephone as part of their job role.
It will be useful to new members of staff or experienced staff that need a refresher. Half Day 9.30 - 12.30 |
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| Presenter: |
Donna Shoesmith - DS Training & Development |
| Location: |
Hastings - Summerfields Business Centre |
| Click here to book: |
book now |
