Improve Your Confidence & Assertiveness

Donna Shoesmith - DS Training & Consultancy

Communicating with colleagues and external customers is not just about what you say but ‘how you say it’ and ‘your appearance’, as these will be remembered and determine your impact, impression and success.

People comment on how ‘confident’ someone is, or they need to be ‘more assertive with people’, but what do they mean?

Our non-verbal behaviour accounts for nearly 90% of our communication, yet how often do we think about it and the messages we convey without realising it?

Venue: Hastings - Summerfields Business Centre

Date: Thursday 21st October 2010

Full Day 9.30 – 4.30

Cost: £60.00 + VAT

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Dealing with Difficult People

Donna Shoesmith - DS Training & Development

At one time or another we all come into contact with people who are difficult to deal with. Customers, suppliers, colleagues and other business contacts can be demanding and confrontational, with situations that can feel daunting to manage.

Being confident and professional is vital in managing these face to face situations, especially to achieve a ‘win win’ for you and your customer.

This course will teach you how you achieve this ‘win win’ situation and avoid those difficult cases where you, your customer or both end up being the looser.

Venue: Hastings - Summerfields Business Centre

Date: Wednesday 1st September 2010

Full Day 9.30 – 4.30

Cost: £60.00 + VAT

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Telephone Techniques for Handling Difficult Calls

Donna Shoesmith - DS Training & Development

We have all spoken to someone on the telephone and struggled to manage the situation or the customer’s demands professionally. This highly interactive and practical course looks at the skills and techniques that will help you manage these telephone calls confidently and effectively in order to achieve a positive outcome for everybody.

Venue: Hastings - Summerfields Business Centre

Date: Thursday 16th September 2010

Half Day 9.30 – 12.30

Cost: £40.00 + VAT

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Time Management Techniques that Work

Donna Shoesmith - DS Training & Development

How often have you said ‘I wish there were more hours in the day?’ Well time management is all about doing the right thing at the right time. If you don’t it can impact on productivity, efficiency, health and ultimately your businesses success.

This interactive course is designed to enable delegates to evaluate their current approach to time management and more importantly how to identify ways to improve it.

Venue: Hastings - Summerfields Business Centre

Date: Thursday 7th October 2010

Half Day 9.30 – 12.30

Cost: £40.00 + VAT

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Selling Without the Hard Sell

Mervyn Murray - Learn for Success

This highly interactive workshop will give you the tools you need to be successful in your business or job.

Whether face-to-face or over the telephone, you will know the right approach for each occasion and get the sale. Building rapport quickly and easily, understanding what our customers want, what makes them choose a product or service above another, will be just some of the benefits of attending this powerful workshop.

Venue: Hastings - Summerfields Business Centre

Date: Wednesday 15th September 2010

Full Day 9.30 – 4.30

Cost: £60.00 + VAT

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Successful Marketing Techniques

Mervyn Murray - Learn for Success

Running a successful business requires you to know how to market yourself and your products in a way that your customers value. Knowing the right technique for the right product and service is central to your success.

Understand the difference between marketing and sales, learn what features and benefits are, how to get your customer’s attention, how to differentiate yourself from your competitors and much more.

This involving workshop will give you new perspectives in reaching new prospects to convert into new business in cost effective ways.

Venue: Hastings - Summerfields Business Centre

Date: TBC

Full Day 9.30 – 4.30

Cost: £60.00 + VAT

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Finance for Non Financial Managers

Mervyn Murray - Learn for Success

Do you think finance is just for Accountants? Then you couldn’t be more wrong!

Leaders and Managers need to know the fundamentals of finance especially when you are running your own business.

If you want to be more profitability and successful, then learn the secrets that Accountants keep to themselves in this enjoyable, highly interactive and fast-paced workshop.

You won’t even need a calculator!

Venue: Hastings - Summerfields Business Centre

Date: Thursday 8th July 2010

Full Day 9.30 – 4.30

Cost: £60.00 + VAT

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Advanced Leadership and Management Training

Martin Riley ~ ReBal

How much would your business grow if everyone in it improved their productivity by 10%?

We are delighted to offer you a personal invitation to this bespoke leadership development training. Designed for senior managers and business leaders, in conjunction with Martin Riley, of Re-Bal, the training examines seven principals of leadership:

• Planning
• Managing the culture
• Scanning performance
• Problem solving
• Implementation
• Relationships
• Influencing

Additionally we will work with you on a one-to-one basis prior to the workshop to examine your own aspirations for the day. Following the workshop there is further consultation with the facilitator to help you put the course contents into practice in your business.

Venue: Battle Golf Club, Netherfield Hill, Battle, East Sussex, TN33 0LH

Date: Thursday 8th July 2010

Time: 0830 to 1700 hrs

Cost: £500.00 + VAT
(£50.00 + VAT deposit payable upon booking)
Includes refreshments, lunch and three hours of pre and post course coaching.

For further information or to book please contact us on 01424 205500

Please note if you have five or more employees you may be eligible for a training grant from Skills South East which would effectively cover the cost of this training. We will check your eligibility for you and help you with the application process

Testimonials

Our company embarked on a significant and focused training programme with the Leadership and Management Course being an integral part of our business strategy for success. The Company has since experienced a 110% increase in its sales turnover and an increase in its profitability. A key contributor to this striking improvement can be directly attributed to the training. I would recommend all business leaders and their management teams to attend.
Stuart Small, M D, Stevens Rowsell Ltd

This workshop, and the incredibly useful follow-up with Martin Riley (course leader), has helped me focus on the performance of the people and the business.
Sue Marguet, Director, Celectus Recruitment Ltd

We look forward to making you a better leader!